Terms of Service

1. About us

Albury Websites is a sole-trader business operated by Thomas Plunkett, based in Albury, NSW, Australia (ABN available on request). References to "we", "us", or "Albury Websites" in these terms refer to this business. References to "you" or "the client" refer to the individual or entity engaging our services.

2. Quotes and project commencement

All quotes are provided in Australian dollars (AUD) and are valid for 30 days from the date of issue.

A project commences once a signed agreement (or written acceptance via email) and a 50% deposit have been received. Work will not begin prior to receipt of the deposit. The remaining 50% is due upon completion, before the website goes live or files are transferred to the client.

If a project is cancelled by the client after commencement, the deposit is non-refundable. Any work completed beyond the deposit value will be invoiced at an agreed hourly rate.

3. Client responsibilities

A smooth project depends on both parties. As the client, you agree to:

• Provide all content (text, images, logos, branding) required for the project in a timely manner
• Respond to review requests and provide clear, consolidated feedback within an agreed timeframe
• Ensure all content you provide is owned by you or that you have the appropriate rights to use it
• Obtain any necessary licences for third-party software, fonts, or images that you request we use

Delays caused by late content or feedback may result in revised timelines and, where significant, additional charges. We'll always give you reasonable notice before any such charges apply.

4. Revisions

All packages include two rounds of revisions. A revision round means a consolidated set of changes submitted at one time — not a series of individual requests over several days.

Additional revision rounds beyond the two included are charged at $150/hour, rounded to the nearest half hour. We will always advise you before commencing additional billable revision work.

Revisions do not include scope changes — i.e. requests to add pages, features, or functionality not included in the original quote. Scope changes will be quoted separately.

5. Timelines

We provide estimated timelines at project commencement. These are good-faith estimates based on the information available at the time. Timelines may be affected by the timely provision of content and feedback from the client.

We will always communicate proactively if a timeline is at risk of being missed — and we expect the same courtesy from you.

6. Hosting and maintenance

Annual hosting included in website packages covers the first 12 months from launch. After this period, hosting continues on a Monthly Care Plan at $150/month (or as otherwise agreed in writing).

Either party may cancel the hosting arrangement with 30 days written notice. Upon cancellation, we will provide all website files and assist with migration to a new host within that notice period.

We are not liable for hosting downtime caused by circumstances outside our control (e.g. server provider outages, DDoS attacks, force majeure events). We will make reasonable efforts to restore service promptly.

7. Intellectual property

Your content

All content you provide — including text, images, logos, and branding — remains your intellectual property. You grant us a licence to use this content solely for the purpose of delivering the project.

The finished website

Upon receipt of final payment in full, ownership of the website design and all custom code created specifically for your project transfers to you. You will own your website outright.

We retain the right to use open-source libraries, frameworks, and third-party components that are incorporated into the build, subject to their respective licences.

Portfolio rights

Unless you request otherwise in writing before project commencement, we reserve the right to display your completed website in our portfolio and use it as an example of our work.

8. Payments

Invoices are due within 7 days of the invoice date unless otherwise agreed. Overdue invoices may incur a late payment fee of 5% per month on the outstanding balance.

For hosting and monthly care plans, payment is due on the first of each month. Services may be suspended if payment is more than 14 days overdue, and we will notify you before doing so.

9. Limitation of liability

To the maximum extent permitted by Australian law, our total liability to you for any claim arising from our services is limited to the total fees paid by you to us for the specific service giving rise to the claim.

We are not liable for any indirect, consequential, or incidental losses, including but not limited to loss of revenue, loss of data, or loss of business opportunity, arising from our services or any interruption to them.

Nothing in these terms limits any rights you may have under the Australian Consumer Law.

10. Warranties

We warrant that we will deliver services with reasonable care and skill. We do not warrant that a website will achieve any specific commercial outcome (e.g. search engine rankings, enquiry volumes, or sales conversions) — these are influenced by many factors outside our control.

11. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to these terms

We may update these terms from time to time. The current version will always be available on this page. For existing engagements, the terms in place at the time of project commencement apply.

13. Contact

Questions about these terms? Get in touch via our contact form and we'll be happy to clarify anything.