Legal
Privacy Policy
Last updated: 31 March 2026
Who we are
Albury Websites is a sole-trader web design and digital services business operated by Thomas Plunkett, based in Albury, NSW, Australia. We can be contacted via the enquiry form at alburywebsites.com.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We only collect information that's necessary to deliver our services or respond to your enquiry. This may include:
- Your name and email address (from our contact form)
- Your business name and a description of your project
- Payment details — processed securely by our payment provider; we never store card numbers
- Website usage data collected automatically via Google Analytics (anonymised IP addresses)
We do not collect sensitive information such as health records, financial details beyond what's needed for billing, or government identifiers.
How we use your information
We use the information you provide to:
- Respond to your enquiry or quote request
- Deliver the web design, hosting, or other services you've engaged us for
- Send project updates and invoices related to your engagement
- Improve our website and understand how visitors use it (via anonymised analytics)
We will not use your information for unsolicited marketing without your explicit consent, and we will never sell or share your personal information with third parties for their own marketing purposes.
When we may share your information
We only share your information in the following limited circumstances:
- Service providers: We use trusted third-party tools (e.g. hosting providers, payment processors, project management software) to deliver our services. These providers are only given the information they need and are required to keep it confidential.
- Legal requirements: If we are required by law to disclose your information, we will do so.
Our third-party providers may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected to an equivalent standard.
Cookies and analytics
Our website may use cookies and Google Analytics to understand how visitors find and use the site. Analytics data is anonymised and aggregated — we cannot identify individual visitors from this data. You can disable cookies in your browser settings at any time.
How we protect your information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is served over HTTPS, and we use reputable, secure third-party services for email and file storage.
No method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.
Your rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any information that is inaccurate or out of date
- Request deletion of your information (subject to our legal obligations to retain certain records)
- Lodge a complaint about how we've handled your information
To exercise any of these rights, please contact us via the contact form on our website. We will respond within a reasonable timeframe, typically within 30 days.
Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date shown at the top. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch via our contact form.